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A Supportive Manager Outweighs All?

I generally don’t like to share advice on my blog. I think that without understanding a person’s unique perspective or a company’s specific situation, advice is probably one of the lowest tiers that one can get on in terms of a consulting relationship. Thus, my blog posts should be viewed as perspectives.

All said, I know there are a number of younger readers of this blog – some of them just starting their careers. This post may be one of the closest things to advice that I am comfortable offering. It is this:

When considering working for a manager, a supportive manager may outweigh all other factors in career advancement and personal growth.

It is a somewhat unusual and reactive position for me to take. A proactive position would advocate taking active control of one’s career and to work with whatever manager you have to try to determine the best way to achieve personal and professional growth. By all means be proactive. Try to get to the working environment you want to work in. Be proactive. Always. Always. But I have seen star performers working in sexy areas that have not progressed very far because they underestimated the importance of having a supportive manager. I have seen star performers that worked for supportive managers get switched over to non-supportive managers who were rising rock stars and literally forced out of firms. I have seen non-star performers work for supportive managers in non-sexy areas and get uplifted by orders of magnitude from the experience. I have seen this effect in client organizations. With business partners. With myself. With friends. With my wife.

Do I have reputable research data to back my perspective? Can’t think of any rigorous research offhand. Maybe there is some. I’m sure there is also disconfirming evidence to my perspective too.

Thus, I’ll revise my initial statement. I suppose my real takeaway is this:

Don’t underestimate the importance of having a supportive manager (or partner).

And this takeaway doesn’t apply just to newbies. I think about this everyday, and it is something I weigh very heavily (even when advising my wife on career choices, weighing business partners, etc.).

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Blogging In Academia Is Hazardous

To go along with the theme highlighted in my prior post about the risks of professional blogging, Dan Drezner has an interesting post on the subject for academics, particularly related to graduate students (PhD track) and non-tenured faculty. Note: Dan is a somewhat rare case of a non-tenured professor that blogs …

There are a number of people that ask me whether there are risks to blogging. My general answer is related to getting "dooced" and making light of the subject because this is usually a new term for people that are just learning about blogging.

I usually cast blogging in a entrepreneurial light … that there is a potential upside to blogging and that the risks can be reasonably calculated … that the opportunity can be seized …

But for the academic world, this world is a quite different. At the majority of schools, the process (from my vantage point as an outsider) is akin to the mysteries of pledging a fraternity or sorority. Additionally, the total academic community is very small. For example, worldwide in marketing there may be 200 rookie professors vying for 75-some positions in business schools each year.

For the academic community, net-net I cannot say that I recommend blogging. For people in this community (graduate students and non-tenured faculty), if one blogs, I would generally say that the mission should be very intentional, direct, and non-entrepreneurial. Wish I could say otherwise, as my wife is part of this community (assistant professor of marketing in a business school – and I am not saying anything about her school – I am only making general statements about the academic environment).

I cannot even recommend anonymous blogging as a way to protect one’s interests. The community is just too small. People figure things out.

In the academic world, one should probably treat blogging from the frame of a trustee’s mindset (as opposed to an entrepreneur’s mindset). That is, the risks and the potential of loss should be weighed first (as opposed to opportunity).

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Some Excellent Posts On Blogging Risks And Misc Stuff

If you haven’t visited David Biesel’s blog, "Genuine VC", here’s links to three, very nice posts that can get you started:

  1. "Stop! You Shouldn’t Blog. The Risks of Professional Blogging" – David does a good job to point out some frequently overlooked, disconfirming evidence against professional blogging. My $0.02. Everything has risks. The VCs that criticize blogging in this regarding are experts in mitigating risks. The risks to mitigate for blogging are way easier to mitigate. And people who draw blanket conclusions about blogging in this way are just being too hasty on the whole deal.
  2. Social Networks: The Network or the Service? – Methinks the higher one gets up on the value chain towards service, the better. As for the metamodel David refers to for social networking, I could potentially see this for Web 3.0, but it may be tougher for Web 2.0 timeframes.
  3. An Entrepreneur’s Perspective on Information Asymmetry in Bootstrapping – There is some interesting dialogue in this post. All I can say is that if one is an outsider to a venture (e.g., looking to join one as a non-founder), one should try to take as many steps/measures to reduce that information asymmetry. Due diligence on people, personalities, process, chemistry, org structure, philosophies, legal agreements, etc. Can never do enough, and the process is always ongoing.

Update (7/13/05): David has some updates here on item #2.

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Professional Peer Support Networks Are Very Useful To Leverage In Both Ventures And Larger Companies

I participate in a group of about 50-60 CFOs that focuses on the software sector, finance, and operational issues. Participants range from sole proprietorship consultants to CFOs in public companies and venture-backed Series A-ZZ firms. Online inquiries by group members can be restricted to an intranet-based discussion (potentially using a group blogging service down the road).

When working for ventures, you need to try to leverage informal networks as much as possible (including using counsel). As examples of the high-quality things that the peer group can help you get data points on (sort of a "wisdom of the crowds" thing provided that you watch out for biases), here are two results polls related to:

  1. pricing of underwater options
  2. whether VPs, CXOs, etc. can be contractors
Topic #1 – Managing options-related issues caused by taking on a down-round (Note: content created by facilitator and trimmed and edited by me a bit with "[]" added for confidentiality and readability):
  • Most people who have dealt with this historically have chosen to cancel underwater options and reissue them in 6 months and 1 day.  This was the cleanest solution that avoided triggering variable accounting.  Employees are "naked" for 6 months, but good communications plans help avoid any associated morale issues.
  • After further research, [CFO] found a very interesting solution working with [deleted] auditors – a new alternative that leverages the changing regulations around expensing stock options.  There is no such thing as variable accounting if you adopt FAS 123R – Expensing Stock Options, which all private companies need to do by 2006 [deleted].  In essence, if the company adopts FAS 123R now, it can reprice the underwater options immediately.  The company simply needs to recognize an expense for the delta in value of the options (via Black-Scholes) caused by the repricing, and expense it over the remaining vesting period of the options. 
  • To make a long story short, the company will solve the problem by adopting FAS 123R six months before it otherwise would have done so.  There may be some administrative pain to being on the cutting edge of implementing this, but the company avoids a lot of overhead and administration for education seminars and general employee confusion.  Accounting absorbs some pain sooner than it would inevitably face, but the rest of the organization gets to focus on business execution.

Topic #2 – Whether VPs, CXOs, etc. can be contractors (each bullet point is a snip of a selected response from peer support group participants):

  • A couple of years ago I did a consulting engagement for an early-stage company on a 1099 basis and the guy who ran the company introduced me to people as "my CFO" because that’s how he viewed me and what I was doing.  However, I listed the position on my resume as "CFO (Consulting)" in the interests of accurate disclosure. If the principals involved have no objection to use of a particular title and the 1099 person is filling the role, I don’t see why not.
  • Absolutely, in the past we have contracted out VP of Sales Position, albeit the person worked for us full time, however he preferred to have his consulting firm (sole proprietorship) pick up the billing and expenses.
  • I also had a similar situation a few years ago.  An attorney advised me that the risk if any resided with the company as a result of an individual being held out as an officer of the company, which carries with it the presumption by outside parties dealing with the individual that the person has the usual authority associated with a company officer.  In many contract situations this is likely not the case.
  • I am assuming this is a question for a resume. Guess I would look at it from a personal credibility perspective.  If I were consulting and acting as CFO, I might put CFO (consulting, acting or contract) down, but not just CFO.  If I put myself into a hiring manager’s role and asked how I would respond once I found out that it was not a direct employee position (and I would probably find out), I would probably react more favorably to the accurate representation.  The risk is getting left behind in the initial cut of the search, which will partly depend on what someone did in the role.
  • We had the same type of situation with an interim CEO.  It really depends, in my opinion, on the responsibilities and authorities granted by the Board.  A title of C-O, to the outside world, implies an authority, regardless of whether the person is a W2 or 1099 employee.  That, to me, would govern whether the individual assumes the title.

Note: None of the information in this post should be construed as legal nor accounting advice. Information presented here is a summary of personal perspectives of various CFOs and finance folks.

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Are Incubating Initiatives And Running Pilots Specializations?

I would claim that they are. But incubating things … that doesn’t sound like the typical specialization of finance, accounting, sales, or information technology. In fact, have you ever seen a "department of incubating things" in a company? Wouldn’t someone who specialized in such an area get spread too thin?

Valid observation and concerns. To support my claim though, I would make the following anecdotal comments:

  • I never focused much on incubating and running pilots until I cut my teeth at management consulting firm PRTM that had a niche in implementation and execution with high-tech firms (although I worked for a number of operating companies prior to management consulting). Incubation is akin to project management and risk management in an operational context.
  • To orient oneself as incubating something, one needs to be prepared that things could be very rocky at first. Customers will be pissed. Workers will be pissed. Roles won’t be defined. People don’t know exactly what to do. There will be no technology support in many cases. Fraying, fringes, and bad things will be showing all over. To solve these problems, project management, discipline, and cross-functional skills are needed.
  • Incubation tends to attract those with an appetite for variety as opposed to those unable to commit to a steady-state/harvesting-type business.
  • Sometimes the role of incubating things can be found throughout corporate consulting groups, business development, or product management functions. Common best-in-class features in these functional areas include understanding the asset base of the company and figuring out how to create quantitative and qualitative value though combining things or breaking them down. This is in contrast to cost center-oriented functions.
  • More often than not, people discount (or completely ignore) the role of piloting initiatives. Just jump right into deployment and rollout from the unit testing phase of a product. That has got to be the wrong answer at least some of the time.
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Leadership According To A Leading Investment Bank

Hat tip: Ken Thompson. The managing directors and senior leaders at prominent investment bank Goldman Sachs have published the firm’s nine leadership principles. Although I can’t say that I follow the i-banking closely, this list is not the sort of thing I’ve ever seen before out of the i-banking sector. Anyway, my favorite one in the list is "Debate Freely, Decide Quickly, and Commit". I chose this one because it is something pretty critical in entrepreneurial endeavors. No time to have a weak stomach when being a maverick or pioneer (or supporting the mavericks – which is really my focus).

As an aside, a thought of my own that came to mind, but I wasn’t sure where it mapped in the list, is that I have a personal taste for leading by doing. For example, if one wants to show how money can be made in a venture, then go close a deal and sell the product, make key introductions, or structure the deal where things are falling apart and the negotiation settlement zone is narrow. If one wants to show how money is being left on the table, then prove it in the field. If one thinks that product development is less than optimal, then line up both the confirming and disconfirming evidence with customer prospects, customers, and competitive information. If you need people to work overtime and make a contribution beyond the normal call of duty then you have to put in the time too. If the team is under financial pressure and cutbacks are in order, make sure that you are in the front of the line to be cut.

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