Today at The CIO Weblog I posted about shortcomings in some of the popular, new generation Sales CRM tools. My post is from the perspective of a practitioner and someone who has spent time using and implementing these systems (from various angles such as data definition, configuration, process flow, and requirements). I highlight this not necessarily for the Sales CRM product vendors themselves but because managers need to make up for such shortcomings manually. Perhaps you can see why I chose a picture of short putting (a golf term) as my gripe of the day.
Professor of Practice of Behavioral Economics