Perspectives on the Technorati Employee Blogger Controversy

Hat tip from SiliconBeat. Hard to trace through some of the threads, but both SiliconBeat and uber-independent-blogger Jason Kottke have good accounts (here and here) about what happened at Technorati. Kottke also has commentary on the Technorati community manager’s (Niall Kennedy) apology.

From my vantage point, where things appear to have gone wrong first was the lack of a disclaimer early on in the situation. From there, the wheels spun downhill. Key snips from Niall Kennedy’s post include (note use of term "republish" in the first bullet point):

  • "… I republished my original post and Flickr entry and added a disclaimer of individuality thinking it would be enough …"
  • "… Technorati received some feedback about the image … I saw the feedback channel did not pass through me …"
  • "… I have since realized the imagery was in bad taste, especially to the organizations involved …"
  • "… I failed to comprehend the effects of my actions on Technorati. I have
    always operated under the assumption that until I reach executive
    status at any company I work for I remain an individual voice and do
    not represent the organization …
    "

If that isn’t enough to scare the bejesus out of employees on the edge of deciding whether to blog.

Now I’m not sure whether Technorati has a corporate blogging policy, but Feedster was surely opportunistic to post its new corporate policy. Based on this case, and analysis of a number of other cases, as far as best practices for companies go, it looks like shoring up the corporate blogging policy is #1.

To digress a bit, confidentiality still seems to be a concern with the adoption of corporate blogs (regardless of whether the confidentiality problems already exists without blogs). There’s no evidence that confidentiality became an issue with the Technorati case, but I just got back from a lunch where there was general concern about guarding the corporate fences with respect to confidential information and blogs. The fear is still out there with respect to leakage of information.

Regardless of use of disclaimers, I wonder companies will need to provide blogging platforms to their employees to augment their personal blogs. While this may not circumvent the need for disclaimers, it does seem like it might orient the blogger as to what hat the blogger is currently wearing. Separate blog platforms would be a tougher thing to accomplish culturally though … many people have blended their personal and professional lives.

Although most people tend to focus on the policy aspects only, the communication aspect also seems important. The volume in the blogosphere on the Technorati subject has surely been elevated. I find it a little surprising that it’s hard for me to find any official company postings (by Technorati) or announcements on the matter to date.

Update (3/9/05): An update posted here.

Steve Shu
Managing Director, S4 Management Group

Good Post On Link Policy

Fellow Dallas blogger, Jennifer Rice, has an interesting post on personal "Link Policy and Building Traffic". She makes a comment that really grabbed me:

"I believe that my blogroll is a reflection of my brand."

Here’s why it grabbed me. I started using blogs last year as e-newsletter and as an extension to my website. As far as websites go, I have a personal dislike for websites that have too much to click on. It is hard to guide your audience to the right message with so many links all over the place. But blogging is a different genre and more conversational, so I’ve reached some semblance of a comfort zone by adding some names (you may note that in my prior blog I never had any blogroll). In support of blogrolls, while they can detract from direct messages one is trying to deliver, they can strengthen the overall feel and brand to one’s blog. That said, I think in some ways they can also make people that you network with (whom are also bloggers) feel excluded.

At least for me, perhaps one day blogging platforms will advance such that corporate bloggers are not as canned in by the technology and can design their blog sites to fit the business needs better. Sometimes the tradeoffs one has to make with respect to blogging strikes me as more of a technology limitation. I have a growing list of features I would like to see for corporate blogging.

In any case, here’s my current link policy (which differs from Jennifer):

  • The people I link to are not necessarily my friends. I may not even follow them that regularly or agree with what they blog about. Since I’ve never met some of these people, I may not even like them (just making a point here)!   😉
  • That said, based on impression, they embody and represent an area that is important to me from a business perspective. There are three areas: 1) ventures, 2) technology, and 3) evangelism.
  • I have also been thinking about adding a fourth category on management, but this category is broader, and it is not yet clear in my mind as to what flavor of management I would add.
  • I may change my link policy (and hence, the bloggers in the list) from time to time. The purpose of the links (for me) is not to build traffic, but to expose my readership to other areas without overwhelming them.

Steve Shu
Managing Director, S4 Management Group

 

Corporate Blogging Book Table of Contents

Thought I would put out the table of contents of the Corporate Blogging book that I was potentially going to write in two months time (those following here may know that I was approached by a publisher out of the blue earlier this year).

Now those that are following the blogging book games, the two competitive offerings that I needed to address during the proposal phase was Hugh Hewitt’s book (on general blogging) and the forthcoming Shel-Scoble book (on corporate blogging) open for development at the Red Couch. Things had been moving along pretty well, but the original book idea had been killed (friendly-fire) by the release of more details on the book at the Red Couch. The essence of things is that the Shel-Scoble book looks like it will be too strong. The publisher had received feedback from the buying community, and the buying community (purportedly) did not feel that there was enough space in the market for another book with as wide of a coverage of corporate blogging. The publisher wanted me to consider addressing three case studies in-depth instead. I haven’t quite found my passion for that type of book, so there you have it.

A few more comments on the TOC:

  • I thought it might be useful to publish this TOC for those considering developing or currently developing a book on Corporate Blogging. This TOC had made it to the final stages with the acquisition editor and publisher before getting killed in informal network reviews with buyers, etc.
  • Shel and Scoble’s current table of contents are published here.
  • I had hoped to have a forward by a prominent person recognized by CEOs (who is basically opening the door to the audience of executives) with an afterward by 1 or 2 venture capitalists (which would provide some perspective on the future). This would also help me to build a base of support as the Hewitts, Scobles, etc. are much more widely known in the blogging space than I am.
  • I wanted to provide an underlying framework that would help to extend the life of the book. There are some who claim that blogging books will be outdated by the time they hit the market. One of my counters to this is that there are some books that have stood the test of time (e.g., more than 25 years and still used in business schools) as foundational works (I am not saying my work would be foundational, but I am saying that putting in a base that is solidly grounded in a foundational work helps a lot). As far as business books go, one foundational work is Michael Porter’s book on corporate strategy and competitive advantage. Although in the end a major portion of the book I envisioned was influenced by Michael Porter’s book on Competitive Strategy, I also kept coming back to works like Treacy and Wiersema’s book on the Discipline of Market Leaders. I had also consider leveraging frameworks from the Fifth Discipline. Getting back to Michael Porter’s book, there are cases in there back from the days when Ivory soap used to be marketed as the "soap that floats". While the case itself may be outdated, the lessons within these frameworks still hold to be true because his framework was grounded in economics and accepted business theory.

That said, here is the table of contents. I am no longer pursuing the corporate blogging book endeavor, but thought that it might be interesting for some.

FOREWORD

Chapter 1 A Call To Action
1.1 Rise of the Blog

1.2 Competitive Advantage and Speed

1.3 Corporate Blogging Chasm

1.4 Three Core Corporate Blogging Strategies: Based on
Michael Porter’s Foundational Work in Competitive Strategy

1.5 Types of Teams for Executing Blogging Strategies

1.6 Execution 

Chapter 2 The Elements of Corporate
Blogging

2.1 Encouraging Voices, Angle, & Personality

2.2 Managing The Conflict Between Individuals and Corporations

2.3 The Good: Leveraging Networks, Gatekeepers, and Grassroot
Connections To Suit The Corporate Agenda

2.4 The Bad: Lacking Transparency and Murdering The Company
or Yourself

2.5 The Ugly: Getting Greedy While Managing Risk

PART I –Case
Studies of CORE Corporate Blogging Strategies

Chapter 3 The Strategy of Differentiation
3.1 The Strategy of Creating Something Unique

3.2 Leaders Live Longer

3.3 Marketing Magic


3.4 R&D Resources Required

3.5 Comprehensive Coordination

3.6 Acquiring A-Players

 

Chapter 4 The Strategy of Cost Leadership
4.1 The Strategy of Operating Efficiently

4.2 Why Process
Engineering Matters


4.3 When Supervision Works

4.4 How Customer Care and Product
Development Connect

4.5 How More Structure Can Work

4.6 Where Reducing Transaction Costs Works

 

Chapter 5 The Strategy of Focus
5.1 The Strategy of Serving Particular Market Segments 

5.2 Connecting With Customers


5.3 Creative Coordination

5.4 Creative Flair Using Chronology

5.5 Harvesting Competitive Information


5.6 Building a Micro Blogosphere

5.7 Testing Customer Reactions to
New Ideas

 

PART II – TYPE OF TEAMS FOR EXECUTING BLOGGING STRATEGIES
Chapter 6 Employee Bloggers
6.1 Any Employee Can Blog – Crisis?

6.2 No Policy Models


6.3 Heavy Policy Models

6.4 Technology Control Models

6.5 The Fear of Getting “Dooced” 

6.6 Perspectives on Effectiveness
of Models

 

Chapter 7 CXO Blogging Models
7.1 All Eyes Are On the CXO Blog

7.2 Visionary Types


7.3 Market Leader Types

7.4 Traditional Types

7.5 Extreme Types

7.6 When Crises Calls

7.7 Perspectives on CXO Blogging
Models

 

Chapter 8 Accidental Evangelist Models
8.1 From Out of Nowhere And Into Swarms of Scrutiny

8.2 Inside the
Commenting Tornado


8.3 Outside the Commenting Tornado

8.4 The Authority and Trackback Labyrinth

8.5 Not So Accidental Hired
Blogging Guns 

8.6 The Dark Fiber Network Equivalent
of the Blogging World

8.7 Perspectives on Evangelist
Blogging Models

 

Chapter 9 Functional Department Models
9.1 It’s About the Starting Point Stupid

9.2 Going With
Corporate IT or Going Alone


9.3 Getting to Know One Another Better

9.4 Getting to Interdependence

9.5 Frankestein Experiments and
Markets of Ideas

9.6 Perspectives on Departmental
Blogging Models

 

Chapter 10 Entrepreneurial Models
10.1 Leveraging and Taking Risks

10.2 Extreme
Personalities


10.3 “Fisking” Foes and Friends

10.4 Building Buzz

10.5 Venture Capital Bloggers

10.5 Riding the Search Engine Wave

10.6 Reaching Round The World

10.7 Perspectives on
Entrepreneurial Blogging Models – You Needed to Ask?

 

PART III – Execution

Chapter 11 Aligning Everything
While Not Getting Wrapped Around the Axle

11.1 Strategy

11.2 Skills and
Resources

11.3 Organizational Requirements

11.4 Technology

11.5 Project Structure

 

Chapter 12 Getting Familiar
with Tools of the Trade

12.1 Blogging Platforms and Content Managers

12.2 Group Blogging
Platforms and Content Managers

12.3 Browsers 

12.4 Directories
and Search Engines

12.5 Portals

12.6 Syndication

12.7 Measurements

12.8 Wikis

Chapter 13 Conclusions

 

AFTERWORD

 

Appendix A: Summary Guidebook Corporate Blog For
Competitive Advantage

Steve Shu
Managing Director, S4 Management Group

More Musings on the ROI of Blogging

In a prior post I expressed one different way to look at the ROI of blogging by not measuring blogging ROI directly but directly measuring the alternative as a proxy (in some sense).

Now Jeffrey Hill has been conducting a great series of interviews on the use of blogs in business. In his post he interviews Christine
Halvorson, Chief Blogger at Stonyfield Farm (where she oversees from four to five blogs). When asked by Mr. Hill about the costs of blogging, the dialogue went as follows:

CH Exactly. Our biggest expense is me.

JH Are the blogs particularly expensive to run?

CH Absolutely
not. We have hardly spent any money. We bought the software, hired a
contract designer once or twice for a couple of hundred dollars worth
of work, but it’s really minimal.

So as Jeff Nolan pointed out recently, at some point weblogs might be viewed as just of cost of playing the game – they might follow the historical path of the website (where initially no one thought they needed them but now they are widely dispersed).


True. True. Some companies may also take things further though to look at the lifetime value of a customer. Carl Sewell (I’m not sure if he is a blogger) built from the ground up the largest luxury car dealer in the United States (I might add that Sewell is located in Dallas). Probably over $1 billion in revenue. The company is based on SERVICE. Mr. Sewell once said something to the effect (don’t quote me on the exact numbers) that he viewed people looking to by cars as the $366,000 customer. That is over the lifetime of a relationship with Sewell the company could expect that customer to buy more cars and spend $366,000 over the customer’s lifetime. When you take that orientation with your audience and prospects, it makes you look at the relationship angle much differently than just selling one car.


Steve Shu
Managing Director, S4 Management Group

 

How My Clients Can Bypass The MBA

Operations (whether manufacturing, service-oriented, etc.) is one of the most underrated subjects (I have at least two others) in MBA programs. Part of it has to do with that some aspects of operations use mathematics concepts like Little’s Law, statistical significance, queuing theory, etc.

But sometimes lack of enthusiasm for taking operations coursework has to do with how it is presold to students as opposed to how students feel after taking the course. Students generally love the lessons learned from MIT’s Beer Game. It is lesson that you can apparently now try online here.

For those more inclined to read about operations, bypass the mathematics, learn some of the main lessons, yet digest information in a popular, novel-style reading form, I highly recommend the book The Goal by Eliyahu M. Goldratt.  The book does not need any endorsements as it has sold millions of copies. I characterize it as a "bridge book on business". It makes complex information accessible to the more general public and business readers. The potential for books on corporate blogging excite me in the same way (although grounding in solid business theory may not be as difficult for the blogging subject as it is for operations).

Steve Shu
Managing Director, S4 Management Group

Really Simple Syndication (RSS) and the Boiled Frog Fable

Really Simple Syndication (RSS) is an area getting a lot of attention these days. According to Wikipedia, RSS is a group of "web-content distribution and republication (Web
syndication
) protocols primarily used by news sites and weblogs (blogs)".

One key aspect of RSS technology is that one can both rapidly add and comb through information sources. People like Robert Scoble talk about how he can read 1000+ sources of info a day by subscribing to blogs, etc. via RSS in a newsreader.

Here’s a potential problem. The fable of the boiled frog goes like this according to Frogland:

"They say that if you put a frog into a pot of boiling water, it will leap out right away to escape the danger.

But, if you put a frog in a kettle that is filled with water that is cool and pleasant,
and then you gradually heat the kettle until it starts boiling,
the frog will not become aware of the threat until it is too late.

The frog’s survival instincts are geared towards detecting sudden changes."

Adding a subscription to a blog via RSS is like gradually raising the temperature of the water. We may all be frogs one day. Riddup!

P.S. This is a fairly common fable used in the management consulting industry to coerce client organizations to change, especially in more mature companies that do not use metrics to the extent one would like. See Brad Feld discussion on metrics here.

Steve Shu
Managing Director, S4 Management Group

HBR Highlights Business Blogging As Breakthrough for 2005

Steve Rubel has a good post that excerpts the HBR article that endorses business blogging as a breakthrough for 2005. Last year was the year of the blog. Perhaps 2005 or 2006 will be the year of the business blog. Mohan Sawhney, a well -renowned Kellogg professor of marketing,  writes the HBR article. Here is the paragraph that grabbed me most:


"Marketers will naturally want their messages promoted on influential
blogs and protected from critical ones. But they will find it difficult
to navigate this complex blend of advertising, content, dialogue, and
public relations."

There are those that claim the blogosphere is nothing new and that this whole thing is just an extension of existing technologies. That’s more descriptive of the technology by itself and not prescriptive what should be done by businesses giving the changing social, communication, and business networking structures. PR firms and hired guns will likely emerge or develop additional competencies to navigate the new morass of knowledge and junk.

Steve Shu
Managing Director, S4 Management Group