Couldn’t Save This For Friday

Perhaps I’m a little out of touch with the world these days.

Jenny Jet is a new action adventure for your cell phone. People can blog about, hmmm … well SMS Media Group is launching it, and they say it best in a media alert forwarded to me (as connected to The CIO Weblog?):

Launching this fall on cell phones, television, and the Internet is a new character and series called Jenny Jet. Featuring Alien Greys, Reptoids, the Feds, and a 17 year-old girl named Jenny Jet whose parents were abducted by aliens!

Produced by SMS Media Group Inc., Jenny Jet is an interactive sci-fi adventure that uses text message alerts to get the story out, and then subscribers are able to blog and interact with others on the web. People can post their UFO sightings, share ideas, and any information they might have about the alien/government conspiracy.

I suppose if one doesn’t know what to do with his/her time and if one’s SMS bills aren’t high enough, then the value prop is just right. As for CIO and corporations paying for corporate cell bills, if similar services to Jenny Jet start cropping up, there may be more challenges ahead monitoring telcom service usage these days beyond the day-to-day craziness.

Continue reading “Couldn’t Save This For Friday”

Making The Client Cry

This is a bit of a tough post for me to write as it can easily be misinterpreted. There’s probably a slew of management consulting jokes surrounding this one too. Nevertheless, I’ll press on.

In management consulting, I’ve referred to a number of change management techniques, some of the most prevalent being the use of either a stick and driving people to change or a carrot and leading people to change.

I suppose the next technique is an offshoot of the stick variety, and the method can be intense to the point that it makes the client "cry" (not out of happiness).

It involves cornering down line workers and line management and forcing them to work with the consultant until microtasks in an important project are completed. In some client situations, one may find that workers are used to coasting along when change is needed. Attitudes of "coasting along" can come in various forms – they manifest themselves via the worker or manager "creating excuses" or "raising objections" to a course of action without providing or suggesting feasible alternatives. A "coasting along" attitude may manifest itself as a person that has a "Levi’s 501 attitude" … at 5:00pm they are lined up … by 5:01pm they have left the office (be careful not to misinterpret someone who has legitimate time schedule considerations versus someone who is not mentally committed to excellence).

A key to making sure that workers get transitional project things done may involve sitting alongside them and doing the (painful) task with them, whether that task be creating a formal product specification document where none existed before, specifying a new managerial report that they should prepare on a regular basis, completing a portion of a competitive analysis and business plan document, combing through and revising customer survey documentation, etc. Sometimes, without intervention by an outsider or by management, complacency will go on for weeks and bottleneck an important project. In some cases, the consultant try to resolve things by preventing the worker from even leaving the premises until the job is done (e.g., order in food, coffee). A key to balancing things out is frequently by ensuring that the consultant is also doing and contributing to the task at hand versus casting stones – may require management consultant with broad skills.

So the title, "Making the Client Cry" is a bit of a sick joke in some sense. But I’ve seen consultants use this micromanagement technique, and it can be effective when appropriate. Uncomfortable, but effective.

Work Life Balance

Venture capitalist Brad Feld has a good post on work life balance. Brad’s post has some extra significance for me as this weekend my wife and I had one of my groomsmen and his family over for dinner. As we both have kids, and as both of our families have dual working parents, work life balance was a big topic for the day.

In traditional management consulting (which generally involves lots of travel – some people rent a car more than 200 days in a year), there are some sad, but frequently common tips for managing lifestyle:

  • meeting your spouse in the airport as you catch a connecting flight
  • buying two copies of kids story books so that you can read your children books over the phone while you are away
  • making video tapes of yourself so that your kids could watch the video and remember what you look like and sound like (my kids loved watching me on VHS reading "The Very Hungry Caterpillar")
  • flying one’s spouse out to the client site for the weekend as opposed to having the management consultant travel back to his/her home town
  • getting a health club membership or other for the road (I played night golf before 9/11 and it was OK to bring singleton clubs as carry-on luggage).

Having moved to doing consulting on my own (and performing more fractional management services), I have reached better balance of 1) controlling what jobs keep me in-town and 2) taking on functions that do not require so much travel. I still work tons of hours being involved in small businesses and entrepreneurial settings, but actively trying to reduce the amount of travel has made things much easier.

But I constantly struggle with getting the work life balance right. I’m not sure if one can ever get the balance right.

Although you may never know when the balance is right, you need to do something when you know things are not right. Letting things go is a probably a mistake, especially if you let it go for years. And it is easier to say "no" to something when you can say "yes" to something else. Finding that "yes" in one’s personal and professional life has always been ongoing for me.

Update (7/26/05): Venture capitalist Fred Wilson also has a good post on Work Life Balance.

Update (7/26/05): Zoli Erdos shares a relevant chain-mail email he received on work life balance (I’ve not seen this story before, but it made me smile). Thanks, Zoli!

Found A CIO Blog!

Pretty proud of myself for locating a CIO’s blog (Will Weider, CIO of Affinity Health Systems). I posted about Will’s blog here at The CIO Weblog during my weekly sponsored post. It’s pretty rare to run across CIO blogs compared to CTO, CEO, etc. blogs.

Motivated By Hugh To Illustrate Benefits Of Blogs Versus Email

It’s Friday … so have to put in some fun stuff. Thanks to James Governor for the link to Flipbook that I use to created this flipbook animation. I’m no illustrator by any stretch of the imagination (and the flipbook thing ran out of space too). But here’s my attempt at animating the difference between email and blogging. I can’t quite tell Hugh Mcleod to eat my dust methinks … 🙂

You have to click the (i) button in the animation to get the explanation why email is different from blogging. You also have to go to my other blog to find the post by Hugh that motivated my posts.

RSS What?

Good blog post at Crooked Timber on stats on Internet user sophistication. Very useful information for developing market penetration plans and articulating what happens in the trenches when trying to get people to adopt stuff. Useability is a tricky thing for sure, and sometimes articles like these make me miss the day when Macintosh reigned all mighty (ok – a bit of an overstatement).

Good Post On Dead Blogs Walking Plus Musings On Flatlining Ventures (Long Post)

Will Hsu has a good post called "Dead Blogs Walking", and it was triggered by Fred Wilson’s post related to pulling the plug on ventures and deal fatigue. Agree a lot with what Will is saying. It’s hard to keep a blog fresh. For me, I use it as a way to stretch my mind and to process information. If the long life of my grandfather is any example, keeping the mind fresh may be an important thing for living longer and happier.

But I digress. I reproduce one thing that Will snipped from Fred’s post here (remember the context is from the point of a venture capitalist as to whether to pull the plug on a venture):

In the simplest case, the patient dies. That’s usually good for everyone involved. The company didn’t get customers, revenues, and build a business.

But it’s rarely that simple. Some companies get customers, revenues, create value, but don’t get cash flow positive. They end up on life support and nobody wants to pull the plug for good reason. This is by far the most common cause of deal fatigue.

This strikes me from a couple of dimensions. Although perhaps not common in Fred’s sector, I have some dealings with (sometimes partners of clients I have) that have lifestyle businesses. Lifestyle businesses can be great. They don’t get cash flow positive because they don’t want to get taxed. That nice J-curve Fred depicts turns into a nice "T". The owners and employees may live very comfortable lives and have great salaries, and there are many investment bankers and LBO firms that drool just thinking about squeezing out that prized cash via restructuring both the financing and management, i.e., restructuring the deal. You could even consider that lifestyle businesses are naturally incented to self-sustain … to preserve the lifestyle.

Which brings me to my next point. Another pertinent aspect of Fred’s post is the word "deal". Financing creates pressure in ventures, and the exact type of pressure is dependent on the type of financing and financier. Why? As an example, venture capital funds are under pressure because of the returns that they need to generate for their limited partners. Ed Sim’s recent post puts some great light on that subject. (It is something I find that many entrepreneurs could better appreciate since VCs are, in some sense, customers of the equity product of a company.)

So how might one exploit the deal pressure information in business development? As one example, in many cases ventures are negotiating against much larger, established firms with deep pockets. Questions of financial solvency, customer base, etc. must be answered when selling to a new customer. But what happens when competing against a venture-backed firm and that firm is seen as stronger (for whatever reason)? Well Fred’s post indicates the exact type of weakness that I might recommend exploiting if I were negotiating against the venture. Venture firms can pull the plug even if they have the capital or can syndicate to back the deal.

Everyone company has strengths and weaknesses. That’s what makes business interesting. Depending on who I represent, I always recommend putting oneself in the shoes of the companies I am competing against. I am by no means recommending squashing ventures. What I am saying is that never presume who will win, no matter how good your company is. By putting oneself in a somewhat paranoid mindset when approaching business, you may find out that you can do more to win the customer and satisfy their needs. I have argued that in business, one must learn to argue both sides of every coin. This is a strength.

Continue reading “Good Post On Dead Blogs Walking Plus Musings On Flatlining Ventures (Long Post)”

New Person Comes Knocking At My Door On Offshoring 2.0

In my professional career in and about software companies, I’ve primarily run into offshoring of things like call center & customer care, documentation, quality assurance and testing, and R&D. In software, such stuff may be so commonplace that it can be considered Offshoring 1.0 and behind us – a done deal. And from a macroeconomic perspective the US may even be all fine after Offshoring 1.0. Dr. Daniel Drezner blogs that the World Trade Organization’s recent annual trade report release indicates:

The
strength in the rebound in [IT] employment in 2004, and the resilience
of wages of computer occupations, do not support the view that
offshoring services of high-skilled IT specialists had a marked impact
on overall US employment in these occupations up to the end of 2004 …

So what’s in Offshoring 2.0?

If InformationWeek’s July 18th issue and article, "Behind The Numbers: Customer Satisfaction Not A BPO Priority" is a hint of what is to come next on the offshoring front (note that in BPO the "O" stands for outsourcing, which should be differentiated from offshoring), more than 30% of respondents in a June 2005 study said that they outsource sales & marketing to some extent. This is the second item in a list behind call center or customer care (which is close to 45%). Note: my intent by pointing out this article is simply to cites the stats, not reflect my personal opinion on either customer satisfaction or outsourcing in business.

Well just last week (and for the first time), I was approached by an MBA friend involved with business development for an offshoring company in India that provides services related to product lifecycle management, customer lifecycle management, and strategic brand management. This is my first, personal introduction to Offshoring 2.0.

Steve Shu

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Update (7/21/05): Uptick in IT wages in tight labor market …