How My Father and Fatherhood Have Transformed Me as a Professional

On this Father’s Day, I wanted to give a short tribute to my dad, and reflect on his professional influence on me. My father is a great man. He received an education in electrical engineering, served in the U.S. Army, been involved in numerous industrial and technology companies around the world, started a number of entrepreneurial ventures, had two kids with my mom (myself and my brother), been successfully married for more than forty years, supported numerous workers and business partners, and managed to stay energized and reasonably healthy to date.

Although that’s the backdrop, when I was growing up I had very little understanding of what my father did. As a young child, I think I even slightly hurt his feelings when I made a remark to him something to the effect of, “Dad. I understand things now. Mom is mom, right? But you are just a relative, right?”

So much of my early life can be (dramatically) portrayed as being a stuck-up narcissist. I only cared about myself, how I was perceived, and whether I could excel. Yet my father loved me. He helped me to develop some tangible core skills and traits that continue to support me as a professional. These included math, science, analysis, and logic skills. What I didn’t appreciate until many years later was that he also provided me with a tremendous safety net and helped me to build my self-confidence. He was extremely supportive. Decades later, I became more acutely aware of the importance of being supportive and was of clear enough mind to write the post “A Supportive Manager Outweighs All”. Father’s Day lesson #1 for professionals.

As a teenager and undergraduate, my father brought me into various start-up situations to get me beyond engineering and to think about business more. How much I wanted to focus on just engineering. Yet through the new experiences he introduced me to, I developed a better tacit understanding of dynamic organizations and paving new ground. I also learned a lot more about real people, how they behave, and what pressure draws out. So my father helped to guide my professional development in terms of understanding people & organizations, getting street smart, and connecting with people on a
deeper-level. Lesson #2.

As an adult and father, I touch the skin on my face and those of my kids, and I realize that the legacy of my father propagates. I cherish the elements that my kids and I all have from him. And I now more fully recognize the importance of valuing not only the people you know but also those you do not know and the interconnected world. Reflecting on fathers and fatherhood brings mortality, humanity, and the importance of leaving a legacy into greater focus. The influence of my father and fatherhood has taken me to new interests in the past decade or so, some of which include providing probono work (e.g., for nonprofits), seeking meaningful consulting projects that impact current human and societal issues (e.g., healthcare, retirement, organizational development), and teaching in the business school. Father’s Day lesson #3 is refining the understanding of one’s values and doing something about it. I shared a post on “Management Consulting Manifesto” to illustrate my evolved personal values and how they map to my perspectives on management consulting.

Readers, thanks for reading, and please share what lessons you’ve learned from your fathers (e.g., please post links and comments below).

Dad, Happy Father’s Day. I look forward to many more lessons from you. Thank you. I love you. Your son, Stephen.

Eight Secret Weapons of the Modern Consultant

Although I’ve developed a number of blog posts addressing the practice of management consulting, I have spent little time tying things together into a framework of secret weapons of the modern consultant. Secret weapons are a spectrum of tactics and skill areas – while some may be used widely, they are often passed through mentorship or apprenticeship in bits and pieces. A modern consultant is a professional that can work in dynamic industries, operate within multiple types of consulting organizations (e.g., niche, large traditional), and has experience as both an operating manager and an advisor.

So here are eight secret weapons of the modern consultant (arranged roughly in order from foundational to more advanced)

  1. Problem Statement Articulation Skills – This skill requires a consultant (or manager) to define the boundaries of a scope of work. Implicit to this is being able to define what decisions points need to be met and the managerial significance of the issue at hand. Because the organization is preparing to commit resources to investigating a problem, this is core to getting started. For some further discussion on this topic, I wrote a management consulting post awhile back on “Articulating and Rearticulating Problem Statements” (https://steveshuconsulting.com/2007/04/articulating_an)
  2. Structured Problem-Solving Skills and Industry Knowledge – Facility with structured approaches may be developed by learning key frameworks such the popularized McKinsey MECE approach (see here http://firmsconsulting.com/2010/09/22/a-complete-mckinsey-style-mece-decision-tree). Skills can also be gleaned from thinking about how one would practice consulting science versus giving simple advice (see post by me here https://steveshuconsulting.com/2006/12/an_illustration-2). Aspects of industry knowledge come through experience and specialization and can be augmented by reading trade magazines, etc.
  3. Engagement Management Mastery – This skill ties together problem statement, structured approaches, and industry knowledge. Mastery goes further by synthesizing the resources that will solve the problem at hand along with managing advisor-level relations with the executive sponsor. For more info on the engagement management topic, readers may consider reading my post at https://steveshuconsulting.com/2007/05/perspectives_on.
  4. Interpersonal, Facilitation & Leadership Skills – Interpersonal and leadership skills are pretty well-documented in other areas. One of my favorite foundational books on leadership is the Leadership Challenge by Kouzes and Posner (http://www.leadershipchallenge.com/WileyCDA). On facilitation skills, I have seen less documentation on the subject in a concise format. Facilitation skills are especially important because they help a professional in cases where authority does not exist and where influence must be used to achieve management goals. Here is a post on facilitation skills that I wrote before https://steveshuconsulting.com/2008/01/a-perspective-o.
  5. Storytelling and Executive Analysis Skills – At least two core frames of thinking come to mind, when I think about this subject. The first frame is best illustrated by how one ties together presentation slides in a storyboard using “bottom-line titling” versus “topical titling” as described here (https://steveshuconsulting.com/2007/02/what_a_sample_c). The second key frame is driving towards answering “So What?” questions all along the way in an analysis presentation. An example of answering the “So What?” question might be, “Client needs to focus on improving six red-flagged areas which cost the client $X per annum in above average churn.” Without bottom line or prescriptive messages to analyses, consultants may find themselves in an unfortunate spot of brain-dumping information with no end purpose or goal.
  6. Adaptation Skills – When I think of developing adaptation skills, I think of developing skills that improve behavior and communications skills “in the moment” a la Business Improvisations at http://www.businessimprov.com (Disclosure: Client). I also think of changing one’s reference of thinking with concepts such as “there are no sacred cows”. Something that I have a lot in consulting environments is the idea of constantly seeking better ideas, better ways to describe things, and new approaches. With this in mind, one can’t get too protective of one’s work because one’s goal is really to further the quality of work of the engagement team and ultimately the end goals of the client.
  7. Business Development and Management Skills – Consulting services sales and marketing are unique topics, and turning to folks like Michael McLaughlin at http://www.mwmclaughlin.com, Ford Harding http://www.hardingco.com/blog, and Ian Brodie http://www.ianbrodie.com are some of the best investments that one can make. For the management of consulting firms, one of my go-to references is Managing the Professional Services Firm by David Maister http://www.amazon.com/Managing-Professional-Service-David-Maister/dp/0684834316/ref=ntt_at_ep_dpt_2.
  8. Forecasting and Envisioning Skills – The eighth secret weapon is quite elusive. Do you develop these skills by understanding systems thinking (a la Peter Senge and the “Fifth Discipline”)? Does it come from understanding economics or innovation processes better? Does it come about by trying to apply social responsibility concepts (a la Umair Haque and “New Capitalist Manifesto”)? It is possible that the eighth secret weapon is analogous to the mysterious Dragon Scroll from the animated movie, “Kung Fu Panda”. For me, I see three prototypes of people that develop the eighth secret weapon: those that have innate talent and vision already, those that develop such skills by mastering a craft (or a practice area), and those that use their networks to help develop insights into the future.

So there you have it. Eight secret weapons to further one’s mastery of consulting.