How Do Management Consultants Quickly Come Up To Speed On Projects?

20 Aug

This answer is based on the response to a question I was posed on Quora.

Here are some of the main ways I’ve seen consultants get briefed on projects.

  1. Engagement manager – The engagement manager has responsibility for the client problem statement and the problem-solving structure (i.e., project tactics). As the on-the-ground, field leader, the engagement manager can help to get new people on the project oriented both from a high-level and with their role on the project.
  2. Engagement workplans and blueprints – Some projects have clear engagement workplans laid out at the outset. Sometimes the high-level workplan is set out before the project even starts. If not before, then most certainly the workplan is addressed in the first week +/-. These often breakdown the workstreams, key activities, deliverables, project roles, and governance structure. Blueprints which potentially specify the templates that should be completed may even be available in some cases. These structures help keep consultants focused on what matters and may help them avoid re-inventing the wheel.
  3. Management reports – Consultants often get reports normally directly accessible by the management teams. This helps to accelerate knowledge transfer and provides a lay of the land within any limitations of the reports (which may also need to improved based on mutual agreement between the consultant and client).
  4. Peers – Consulting is really based on apprenticeship and teamwork. Consultants often ask peers on the consulting team for information they’ve learned, feedback on approaches, etc.
  5. Industry reports – Consultants often dive into industry reports very close to when they arrive onsite for a new client. This can help the consultant come up to speed about industry-specific terminology, product offerings, competitors, new entrants, regulatory issues, geographical considerations, etc.
  6. Client interviews – Consultants also get very key info through interviews with client management and personnel. These sessions are usually motivated by the engagement workplan and are used to assess the current state of a particular area, identify issues, collect ideas, and get color regarding business operations. It is often preferred that items #1 through #5 are explored to some extent as preparation for client interviews.

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